Thoughts on UX, AI, and the spaces between.
Medium
When a system can't guarantee its output, how do you design trust? Exploring the new mental models users need, and how designers can scaffold them.
Substack
Most AI chat products look identical. The ones that don't are winning on IA, not features. A breakdown of what separates them.
Speed is not always the goal. A case for intentional friction in high-stakes flows, backed by research.